'Team Pompano' Accepts Nomination

Team Pompano proudly accepts nomination to the "Federal Employee of the Year" Awards Program.  (L to R):  Andrew Perlmutter, Sharon Puhl, Jo Ann Zatorsky, Rick Veiga, Frank Mariano, Edwin Coppola (Pompano Postmaster), Rose Mesenger-Mannisto, Ed Drozdowski, Camille Moscola-Calvo and Louis Mongilia.  

Rose Mesenger-Mannisto, Manager, North Lauderdale Branch, nominated "Team Pompano" for recognition in the "Federal Employee of the Year" Awards Program.

“No Man Stand’s Alone” is the motto of “Team Pompano,” adedicated group of managers who work together as a team to deliver outstandingpostal service to more than 100,000 customers in the greater Pompano area.  Collectively, they are administrativelyresponsible for 700 employees who primarily serve customers at the retail PostOffices and deliver mail to 171,791 possible city deliveries in Coconut Creek, Coral Springs, Lighthouse Point, Margate,North Lauderdale, and Pompano Beach.  They also supervise a custodial staff andensure that all facilities and landscapes are well maintained.

Team Pompano has exceeded just about every goal assigned in the CustomerService function during a very challenging fiscal year (October 1, 2010 throughSeptember 30 2011). 

USPS is a self-supporting federal agency that relies of thesale of postal products and services to pay its operational expenses.  Due to the dramatic decline of First-ClassMail and the related revenue loss, USPS proposed comprehensive changes thatincluded consolidating operations between facilities, assessing deliveryoperations and reassigning employees. Team Pompano successfully managed these challenges while maintaining andexceeding goals. 

Team Pompano’s operations scored exceptionally high with ourCustomer Service Opinion Survey with the majority of customers rating service as “very good” or “excellent.”  Managers often greeted customers in theretail lobbies and also participated in various on site promotions to educatethe public  on postal products andservices to generate revenue.

On our internal Voice of the Employee Survey, Pompanooffices achieved two of the highest scores in the District (137 Post Officesand Plants from Fort Pierce to Key West) due to Team Pompano treating staffwith dignity and respect.  Team Pompanoalso is credited with communicating the many challenges, changes and opportunitieswith employees to foster a teamwork concept.

Team Pompano, led by Postmaster Ed Coppola, holds its headhigh when it comes to the safety record. Under his leadership, Pompano has become the first area in the countryto receive three Occupational Safety and Health Administration (OSHA) VoluntaryProtection Program Star ratings --- the highest form of recognition that can beachieved.  Managers and craft employeesworked together to ensure compliance with safety rules and regulations. Managersand union officials met monthly with Team Pompano to discuss, address, andresolve employee safety issues or concern. Team Pompano also brainstormedcreative ways to improve street performance to reduce vehicle infractions andat-fault vehicle accidents. The Postmaster is the co-chairperson of the localUSPS/NALC Safety Team.

Team Pompano has grown into a friendship of an effectivegroup of professional individuals that assist one another in staffing andvehicle utilization in to ensure timely delivery to business and residentialcustomers.  Members always help eachother when needed because they do not stand alone as their performance hasproven.  Team Pompano doesn’t letadversity get the better of them, they just find solutions, and that is whyTeam Pompano deserves recognition.

Under Team Pompano’s leadership, employees pledged more than$23,660 to the Combined Federal Campaign. Together Team Pompano volunteered its time to assist employees at localPost Offices as they collected over 85,873 pounds of canned goods for theannual National Association of Letter Carriers’ Food Drive.  Team Pompano also supported and coordinatedparticipation in the Bone Marrow Drive which generated over 50 bone marrowdonations in seven Post Offices.